jetaz Privacy Policy
Your privacy matters to us. This Privacy Policy explains precisely what personal data jetaz collects from players in Bangladesh, how that data is used, how long it is retained, who it may be shared with, and what rights you hold over your own information.
Table of Contents
- 1. Who We Are
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Legal Bases for Processing
- 6. Data Sharing & Disclosure
- 7. Payment Data & Processing
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Your Rights
- 11. Data Security
- 12. Children & Minors
- 13. Third-Party Links
- 14. Policy Amendments
- 15. Contact Us
Who We Are
jetaz ("jetaz", "we", "us", "our") is an online entertainment and betting platform operated at jetaz.io, providing cricket betting, live casino games, slots, table games, and related services to players located in Bangladesh. This Privacy Policy applies to all personal data collected, processed, and stored by jetaz in connection with the operation of the jetaz platform and all associated services.
For the purposes of this Privacy Policy, jetaz acts as the data controller in respect of the personal data of all registered players and site visitors. All data processing activities described in this Policy are carried out by jetaz or by authorised third-party processors operating under binding data processing agreements with jetaz.
This Privacy Policy should be read alongside the jetaz Terms & Conditions, which govern the contractual relationship between jetaz and its registered players. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-specific matter, this Policy prevails.
Important: By creating a jetaz account, by making a deposit, or by continuing to use the jetaz platform after the effective date of this Policy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Data We Collect
jetaz collects only the personal data that is necessary for the lawful operation of the platform, fulfilment of its contractual obligations to players, and compliance with applicable legal and regulatory requirements. The categories of personal data collected are as follows:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, National Identity Card number or passport number | At registration and KYC verification |
| Contact Data | Residential address (Bangladesh), email address, mobile telephone number | At registration |
| Financial Data | Mobile banking account identifiers (bKash, Nagad, Rocket, Upay numbers), card type and last four digits (Visa/Mastercard), transaction histories, deposit and withdrawal amounts in BDT | On first deposit and ongoing transactions |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session duration, login timestamps, geolocation data (country/city level) | On each platform visit |
| Behavioural Data | Games played, bet amounts, win/loss history, session duration, frequency of play, preferred game categories, bonus usage | During platform use |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | When you contact support |
| KYC Documents | Scanned copies or photographs of government-issued identity documents, proof-of-address documents | During KYC verification |
| Marketing Preferences | Communication opt-in/opt-out status, preferred notification channels (email, SMS) | At registration or via account settings |
jetaz does not collect or store full payment card numbers. Card payment processing is handled by certified third-party payment processors who are responsible for the security of full card data under their own PCI-DSS compliant systems. jetaz receives only masked card data (last four digits and card type) for internal record-keeping purposes.
How We Collect Your Data
jetaz collects personal data through the following channels and mechanisms:
- Direct submission: Data you provide directly when completing the registration form, submitting KYC documents, making deposits or withdrawals, contacting our support team, or updating your account profile.
- Automated technical collection: Data collected automatically when you visit or use the jetaz platform, including IP addresses, device identifiers, session data, browser fingerprinting data, and geolocation data derived from your IP address or device settings. This collection occurs via cookies, web beacons, server logs, and similar tracking technologies.
- Payment processors: When you complete a transaction via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the payment processor shares transaction confirmation data (transaction ID, amount, timestamp, masked account/card identifier) with jetaz to credit your account and maintain financial records.
- Game providers: Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share game session data (bet amounts, outcomes, session timestamps) with jetaz for the purpose of account crediting, dispute resolution, and responsible gaming monitoring.
- Fraud detection and analytics partners: jetaz uses third-party fraud detection and analytics services that process technical and behavioural data on jetaz's behalf under strict data processing agreements.
- Publicly available sources: In limited circumstances relating to KYC verification or fraud prevention, jetaz may cross-reference data against publicly available databases or third-party identity verification services operating within Bangladesh.
How We Use Your Data
jetaz processes your personal data for the following specific purposes. Each processing purpose is tied to a lawful basis, which is identified in Section 5 of this Policy.
- Account registration and management: To create and maintain your jetaz account, verify your identity, authenticate your logins, and manage account settings and preferences.
- Service delivery: To provide access to betting markets, casino games, and all other platform features; to process deposits and withdrawals; to credit winnings; and to operate the platform generally in accordance with the jetaz Terms & Conditions.
- Identity and age verification (KYC): To verify that you are at least 21 years of age, that you are a real person, and that your identity details match the information on file. KYC is mandatory before processing withdrawals and may be required at other points during your use of the platform.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multiple account creation, and other prohibited conduct. This includes automated monitoring of deposit patterns, login behaviour, and game activity.
- Responsible gaming: To monitor player behaviour for signs of problem gambling, to enforce deposit limits, session limits, and self-exclusion requests, and to proactively contact players whose usage patterns suggest they may be experiencing gambling-related harm.
- Customer support: To respond to your queries, complaints, and dispute submissions via live chat and email, and to maintain a record of support interactions for quality assurance and dispute resolution purposes.
- Legal and regulatory compliance: To comply with applicable anti-money laundering obligations, record-keeping requirements, and any lawful requests from competent authorities.
- Marketing communications: Where you have opted in, to send you promotional offers, bonus notifications, and information about new games or features via email or SMS. You may opt out of marketing communications at any time via your account settings or by contacting support.
- Platform improvement and analytics: To analyse platform usage patterns, game popularity, and user experience data in aggregate to improve the jetaz platform, identify technical issues, and optimise the service for players across Bangladesh.
No sale of personal data: jetaz does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data sharing described in Section 6 is limited to service providers acting on jetaz's behalf and is governed by binding data processing agreements.
Legal Bases for Processing
jetaz processes your personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing is necessary for the performance of the contract between you and jetaz (the Terms & Conditions). This covers account registration, service delivery, deposit and withdrawal processing, and KYC verification.
- Legal obligation: Processing is necessary for jetaz to comply with applicable legal obligations, including anti-money laundering record-keeping requirements, identity verification mandates, and responses to lawful authority requests.
- Legitimate interests: Processing is necessary for the purposes of jetaz's legitimate interests in operating a secure and fair platform, preventing fraud and bonus abuse, conducting analytics to improve the service, and maintaining business records — provided those interests are not overridden by your rights and interests.
- Consent: Where jetaz relies on your consent as the legal basis for processing — primarily for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of marketing consent does not affect your account access or service delivery.
Data Sharing & Disclosure
jetaz shares your personal data only in the circumstances described below. In all cases, data sharing is subject to appropriate contractual safeguards and is limited to what is necessary for the stated purpose.
- Game providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive the minimum data necessary to authenticate your game sessions and record game outcomes. Game providers are prohibited from using player data for their own marketing or profiling purposes under their agreements with jetaz.
- Payment processors: Authorised payment processing partners (bKash, Nagad, Rocket, Upay, and card processing partners) receive transaction data necessary to execute deposits and withdrawals. Each processor operates under its own privacy policy and is independently responsible for the security of data held within its systems.
- Identity verification services: Third-party KYC and identity verification providers operating within Bangladesh may process your identity documents and personal data on jetaz's behalf for the sole purpose of verifying your identity and age.
- Fraud detection and analytics: Authorised third-party providers of fraud detection, cybersecurity, and platform analytics services process technical and behavioural data on jetaz's behalf under data processing agreements that restrict their use of the data to the contracted service.
- Legal and regulatory authorities: jetaz may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required by law, court order, or where jetaz reasonably determines that disclosure is necessary to prevent serious harm or illegal activity.
- Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of jetaz's business, player data may be transferred to the acquiring entity as part of the transaction. Affected players will be notified of any such transfer and the applicable privacy protections via the registered email address on file.
jetaz does not share personal data with advertisers, data brokers, social media platforms, or any third party for commercial profiling or targeted advertising purposes.
Payment Data & Processing
jetaz supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The handling of financial data is subject to the following specific provisions:
Mobile banking data (bKash, Nagad, Rocket, Upay): When you initiate a transaction via a Bangladeshi mobile financial service, you provide your registered mobile number associated with that service. jetaz stores the mobile number and transaction reference for account crediting, withdrawal routing, and KYC matching purposes. jetaz does not store your mobile banking PIN or any authentication credential associated with your mobile financial service account.
Card data (Visa, Mastercard): Full card numbers are never transmitted to or stored on jetaz's servers. Card transactions are processed directly by a PCI-DSS certified payment gateway. jetaz receives and retains only masked card data (card type and last four digits) for internal transaction records.
Transaction records: jetaz retains a complete history of all deposit and withdrawal transactions associated with your account, including amounts in BDT, timestamps (Bangladesh Standard Time, UTC+6), payment method identifiers, and transaction status. This record is retained for a minimum of five years from the date of the transaction for legal and compliance purposes.
Currency: All financial data held by jetaz in connection with your account is denominated exclusively in Bangladeshi Taka (৳ BDT). No currency conversion data is stored, as jetaz does not process transactions in foreign currencies.
Cookies & Tracking Technologies
jetaz uses cookies and similar tracking technologies to operate the platform, remember your preferences, authenticate your sessions, prevent fraud, and analyse platform usage. The following categories of cookies are used on the jetaz platform:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, fraud prevention signals, load balancing. These cookies are essential for the platform to function and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference, game display settings, and recently played games. These cookies improve your experience but are not essential. | Up to 90 days |
| Analytics | Aggregate, anonymised data on platform usage patterns, most visited pages, session duration, and feature usage. Used to improve the jetaz platform experience. | Up to 12 months |
| Security | Device fingerprinting signals and suspicious activity detection markers used by jetaz's fraud detection systems. | Up to 30 days |
jetaz does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertisements to players on external websites.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent your ability to access the jetaz platform. Disabling functional or analytics cookies will not affect your ability to use core platform features but may reduce the personalisation of your experience.
Data Retention
jetaz retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following retention periods apply:
- Active account data: Personal data associated with an active jetaz account is retained for the full duration that the account remains open and for a period of five years following account closure.
- Financial and transaction records: Deposit and withdrawal transaction records, including associated payment method identifiers and amounts in BDT, are retained for a minimum of five years from the transaction date to comply with financial record-keeping obligations.
- KYC documents: Identity documents submitted for KYC verification are retained for a minimum of five years following the closure of the associated account, or for such longer period as may be required by applicable anti-money laundering legislation.
- Support communications: Live chat transcripts and email support correspondence are retained for two years from the date of the communication for quality assurance and dispute resolution purposes.
- Marketing preferences: Records of your marketing opt-in or opt-out status are retained for the duration of your account and for three years following account closure to demonstrate compliance with consent requirements.
- Technical and behavioural data: Aggregated and anonymised technical data derived from platform analytics may be retained indefinitely, as it no longer constitutes personal data once anonymisation has been applied.
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with jetaz's internal data disposal procedures.
Your Rights
As a registered player on the jetaz platform, you hold the following rights in respect of your personal data. Requests to exercise any of the rights below should be submitted to [email protected] with the subject line "Data Rights Request" and a description of the specific right you wish to exercise. jetaz will respond to all valid requests within 30 days of receipt.
Your Rights (Detail)
Right of Access
You may request a copy of all personal data jetaz holds about you, along with information about how it is being processed, its source, and who it has been shared with.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data held by jetaz. Corrections to identity data may require supporting documentation.
Right to Erasure
You may request deletion of your personal data where jetaz no longer has a lawful basis for retaining it. This right is subject to jetaz's legal record-keeping obligations, which may require retention beyond your request.
Right to Restrict Processing
You may request that jetaz restrict the processing of your data while a rectification or objection request is being evaluated, or where you dispute the lawfulness of processing.
Right to Data Portability
Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service.
Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes. On receipt of a valid marketing objection, jetaz will cease all marketing communications within 5 business days.
Data Security
jetaz implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the jetaz platform, ensuring that personal and financial data cannot be intercepted in transit.
- Encrypted data storage for all sensitive personal data, including identity documents, financial records, and authentication credentials, stored in access-controlled, encrypted database systems.
- Role-based access controls limiting internal access to personal data to only those jetaz staff and authorised processors who require it to perform their specific functions.
- Two-factor authentication (2FA) available to all registered players via SMS to a verified Bangladeshi mobile number, providing an additional layer of account security beyond the standard password.
- Automated fraud detection and anomaly monitoring systems that identify and flag unusual account activity, login attempts from unrecognised devices, and suspicious financial transactions in real time.
- Regular security assessments of the jetaz platform's technical infrastructure, including vulnerability scanning and review of access logs.
- Staff training on data protection obligations, secure data handling procedures, and incident response protocols.
In the event of a personal data breach that is likely to result in a risk to your rights and interests, jetaz will notify affected players without undue delay via the registered email address on file. The notification will describe the nature of the breach, the data affected, the likely consequences, and the steps jetaz has taken or proposes to take to address it.
While jetaz takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying jetaz immediately at [email protected] if you suspect unauthorised access to your account.
Children & Minors
The jetaz platform is strictly intended for adults aged 21 years and above. jetaz does not knowingly collect personal data from individuals under the age of 21. The registration process includes mandatory age verification steps, and all players are required to confirm at registration that they are at least 21 years of age.
Where jetaz identifies or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, that account will be immediately suspended. All data associated with the underage account will be reviewed and deleted in accordance with jetaz's data disposal procedures. Any real money deposits from an underage player will be returned via the original payment method following identity verification.
Parents or guardians who have reason to believe that a minor in their care has created a jetaz account or submitted personal data to the platform are urged to contact jetaz support immediately at [email protected]. jetaz will investigate and respond to all such notifications as a priority matter.
Third-Party Links
The jetaz platform may contain references to third-party game providers, payment processors, and service partners. While the jetaz platform is designed as a closed environment without external hyperlinks to third-party websites, players may independently navigate to the websites of payment partners (such as the bKash, Nagad, or Rocket apps and websites) or game provider websites through their own actions.
jetaz is not responsible for the privacy practices, data collection activities, or content of any third-party website or service. If you visit or interact with a third-party website in connection with your use of the jetaz platform, that website's own privacy policy governs the handling of your data by that third party. jetaz strongly recommends that you review the privacy policies of all third-party services you use.
Policy Amendments
jetaz reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in jetaz's data processing practices, the introduction of new platform features, or the onboarding of new third-party service providers.
When a material change is made to this Privacy Policy, jetaz will notify registered players via the email address on file at least 14 days before the amended Policy takes effect. The updated Policy will also be published on this page with a revised "Last Updated" date prominently displayed at the top of the document.
Your continued use of the jetaz platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the jetaz platform and may request account closure by contacting [email protected] prior to the effective date.
All previous versions of the jetaz Privacy Policy are archived internally and are available upon written request submitted to [email protected] with the subject line "Privacy Policy Archive Request".
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or jetaz's handling of your personal data, please contact the jetaz data support team using the details below. All privacy-related enquiries are treated as confidential and will be responded to within 30 days of receipt.
Support Email:
[email protected]
Subject Line for Data Rights Requests:
"Data Rights Request — [Your Registered Username]"
Subject Line for General Privacy Enquiries:
"Privacy Enquiry — [Your Registered Username]"
Live Chat:
Available 24/7 via the jetaz platform. Response time: under 3 minutes.
Postal Address:
jetaz Support Team, Dhaka, Bangladesh
Response commitment: jetaz acknowledges all data rights requests within 5 business days of receipt and targets full resolution within 30 calendar days. Where a request is complex or where jetaz requires additional time to verify your identity before fulfilling the request, you will be notified of the extension and the reason for it within the initial 30-day window.
Your Privacy, Protected by jetaz
These six privacy commitments reflect how jetaz approaches the handling of personal data for every player in Bangladesh — from first registration through to account closure.
No Data Sales — Ever
jetaz does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is used solely to operate the jetaz platform and provide you with a safe, personalised experience.
256-bit SSL Encryption
Every byte of data transmitted between your device and the jetaz platform is protected by industry-standard 256-bit SSL/TLS encryption. Sensitive data at rest — including identity documents and financial records — is stored in encrypted, access-controlled systems.
You Control Your Data
jetaz gives you clear, actionable rights over your personal data — including the right to access, correct, delete, and export the data we hold. Submit a request to [email protected] and we will respond within 30 days, guaranteed.
Secure Payment Data
jetaz never stores your full bKash PIN, Nagad authentication credentials, or full Visa/Mastercard number. All payment processing is handled by PCI-DSS certified processors. jetaz retains only masked identifiers and transaction references.
Marketing on Your Terms
jetaz sends promotional communications only to players who have opted in at registration or via account settings. You can withdraw marketing consent at any time with no effect on your account access or ability to use the platform.
Defined Retention Periods
jetaz retains your personal data only for as long as is legally required or operationally necessary. Account data is deleted five years after account closure. KYC documents are disposed of securely in line with anti-money laundering record-keeping obligations.
Ready to Play on jetaz?
Now that you understand how jetaz protects your personal data, explore everything the platform has to offer — live cricket betting on BPL and Bangladesh Tigers matches, 1,000+ casino games, and instant deposits via bKash and Nagad.
Gambling involves financial risk. Please play responsibly and within your means. jetaz is intended for entertainment purposes only. 21+ only. If gambling is negatively affecting your life, please seek help immediately.