Responsible Gaming
at jetaz
At jetaz, fun never comes at the cost of your wellbeing. We are committed to providing every player across Bangladesh with the tools, information, and support needed to keep gambling a safe and enjoyable form of entertainment — nothing more.
jetaz's Commitment to Safe Play
Responsible gaming is not a checkbox at jetaz — it is a foundational part of how we operate. Every feature, policy, and player interaction on our platform is shaped by a genuine commitment to player safety.
jetaz is Bangladesh's premier online betting and casino platform, and with that position comes a responsibility we take seriously. Gambling is, by its nature, a form of entertainment that carries financial and psychological risk. For the vast majority of players, betting and casino gaming remain an enjoyable pastime. For a smaller number, gambling can develop into a problem that affects their finances, relationships, and mental health.
jetaz exists to serve the first group — responsible adults who enjoy placing a bet on a BPL match, spinning the reels on a favourite slot, or testing their skill at a live baccarat table. We invest in responsible gaming tools, player education, and trained support staff so that every jetaz player has the resources to stay in control of their gambling at all times.
This page explains the tools available to you, the signs that gambling may be becoming a problem, and how to reach jetaz's support team if you need help. We encourage every player to read this information, regardless of whether they feel their gambling is currently an issue. Awareness is the first and most powerful responsible gaming tool.
Important Notice
Gambling should always be treated as entertainment, not as a source of income. Never gamble with money you cannot afford to lose. If you feel that gambling is negatively affecting your finances, relationships, work, or mental health, please use the tools on this page or contact our support team immediately at [email protected].
Six Pillars of Responsible Play
These six principles guide how jetaz designs its platform, supports its players, and responds to signs of gambling-related harm across Bangladesh.
Age Verification — 21+ Only
jetaz strictly enforces the 21+ age requirement for all registered players. Age is verified at registration and again during KYC checks before any withdrawal is processed. Any account found to belong to a person under 21 years of age is immediately suspended and all funds are returned via the original payment method.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits on their jetaz account at any time via account settings or by contacting support. Once a deposit limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase is applied.
Session Time Limits
Players can set a maximum session duration for their jetaz account. Once the session time limit is reached, the player is automatically logged out and notified. Session limits can be set to 30 minutes, 1 hour, 2 hours, or a custom duration chosen by the player. Reducing a session limit takes effect immediately.
Time-Out Periods
A time-out is a short-term break from gambling on jetaz, available in durations of 24 hours, 48 hours, 72 hours, 1 week, or 1 month. During a time-out, your account remains open but no deposits or bets can be placed. Time-outs can be activated immediately via account settings or by contacting our support team any time of day.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel they need a more structured break from gambling. jetaz offers self-exclusion periods of 3 months, 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, the account is fully suspended and no marketing communications will be sent. Reinstatement after a fixed-term exclusion requires a manual review process and a 7-day cooling-off confirmation period.
Reality Checks & Loss Limits
jetaz provides optional reality-check notifications that remind players how long they have been playing and how much they have spent during the current session. Loss limits can also be set on a daily, weekly, or monthly basis. Once a loss limit is reached, the player is automatically prevented from placing further bets until the limit period resets or the player contacts support to discuss a review.
Setting Up Your Safety Controls
Activating responsible gaming tools on your jetaz account takes less than two minutes. Here is how to access each control and what happens when you use it.
Set a Deposit Limit
Log in to your jetaz account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly, enter your preferred amount in BDT, and confirm. The limit applies from the moment you save it.
InstantActivate a Time-Out
Go to Account Settings > Responsible Gaming > Time-Out. Select your preferred duration — from 24 hours up to 1 month — and confirm. Your account will be suspended from betting immediately. Alternatively, contact support via live chat for same-minute activation.
InstantRequest Self-Exclusion
Email [email protected] with the subject line "Self-Exclusion Request" and your chosen exclusion period. Our team will confirm your request within 1 hour and apply the exclusion immediately. Permanent self-exclusion cannot be reversed.
EmailEnable Reality Checks
Under Account Settings > Responsible Gaming > Reality Checks, choose how frequently you want to be reminded of your session duration and spend — every 30 minutes, 1 hour, or 2 hours. A notification will appear on-screen at each interval.
NotificationNeed help activating a tool? If you are unable to access account settings or prefer to have a tool activated by our team, contact jetaz support via live chat (available 24/7, response under 3 minutes) or email [email protected]. Our support team is trained to handle all responsible gaming requests with sensitivity and without judgment. All such requests are treated as the highest priority.
Strict 21+ Age Requirement
jetaz enforces a strict minimum age of 21 for all registered players. This is a non-negotiable policy that applies to every player across Bangladesh without exception.
Minimum Age Requirement
All players must be 21 years of age or older to register, deposit, or place bets on the jetaz platform. This policy is firmly enforced and cannot be waived under any circumstances.
Registration Check
Every player must confirm they are 21 or older during the registration process. Date of birth is a mandatory field, and players must acknowledge the age requirement before an account can be created.
KYC Document Verification
Before processing any withdrawal, jetaz requires players to submit a government-issued identity document (NID or passport) that confirms their date of birth and verifies they are 21 years of age or older.
Underage Account Action
Any account found to belong to a person under the age of 21 is immediately and permanently closed. All deposits are returned via the original payment method after an investigation period. No winnings are paid on an underage account.
Parental & Guardian Guidance
Parents and guardians are encouraged to use device-level parental controls and content filtering tools to prevent underage individuals from accessing online gambling platforms. Contact [email protected] immediately if you believe a minor has created a jetaz account.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If several of these apply to you, we strongly encourage you to use jetaz's self-exclusion or time-out tools and to seek support.
Chasing Losses
Continuing to gamble in order to try to recover money lost in previous sessions, often placing larger bets to "win it back" quickly.
Gambling Beyond Your Means
Betting with money needed for essential expenses such as rent, food, bills, or family obligations in Dhaka, Chittagong, or wherever you are based.
Concealing Gambling Activity
Hiding the amount of time or money spent gambling from family members, friends, or colleagues, or lying about gambling losses.
Gambling to Manage Emotions
Using gambling as an escape from stress, anxiety, depression, loneliness, or other emotional difficulties rather than as an entertainment activity.
Inability to Stop or Reduce
Making repeated unsuccessful attempts to cut back on gambling time or spending, or feeling restless and irritable when trying to stop.
Neglecting Responsibilities
Missing work, family, or social commitments due to time spent gambling, or experiencing declining performance at work or school as a result of gambling preoccupation.
Borrowing Money to Gamble
Taking loans, using credit, borrowing from friends or family, or selling personal possessions specifically to fund gambling activity.
Disrupted Sleep or Daily Routine
Gambling late into the night, skipping meals, or otherwise disrupting your daily routine due to the compulsion to continue playing.
Escalating Bet Sizes
Needing to bet increasingly larger amounts of BDT to achieve the same level of excitement or enjoyment that smaller bets previously provided.
If You Recognise These Signs
If three or more of the above signs apply to you, we strongly recommend taking immediate action. You do not need to be in crisis to ask for help — early intervention makes recovery significantly easier.
- Activate a time-out or self-exclusion on your jetaz account immediately via account settings or by contacting support.
- Set a deposit limit to restrict further spending while you assess your situation.
- Speak to a trusted friend, family member, or colleague about what you are experiencing.
- Contact the jetaz responsible gaming support team at [email protected] — our team is trained to help and will respond without judgment.
Honest Questions to Ask Yourself
The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers. If you answer "yes" to several of these questions, consider using jetaz's responsible gaming tools or speaking with our support team.
Answering "yes" to three or more of these questions suggests your gambling may benefit from closer monitoring. We encourage you to set a deposit limit or activate a time-out on your jetaz account today, and to reach out to our support team at [email protected] for confidential, non-judgmental guidance.
Support Is Always Available
Whether you want to activate a tool, discuss your account, or simply talk to someone about your gambling, jetaz's support team is available around the clock. You will never be judged for asking for help.
Live Chat
Available 24 hours a day, 7 days a week. Our trained support team typically responds within 3 minutes. Live chat is the fastest way to activate a time-out, set a deposit limit, or request self-exclusion.
Response: Under 3 minutes
Email Support
For self-exclusion requests, detailed responsible gaming queries, or formal complaints, email [email protected] with the subject line "Responsible Gaming". All emails are treated as priority.
Response: Within 4 hours
Account Settings
Most responsible gaming tools — deposit limits, session time limits, loss limits, and reality checks — can be activated directly in your account settings without needing to contact support. Changes take effect immediately.
Activation: Instant
Escalation
If you feel your responsible gaming concern has not been adequately addressed by our standard support team, you may request escalation to a senior responsible gaming specialist by noting "Escalation Request" in your email subject line.
Response: Within 24 hours
External Support Resources
If you are based in Bangladesh and need support beyond what jetaz can provide, we encourage you to seek help from a qualified mental health professional or counselling service in your area — in Dhaka, Chittagong, Sylhet, Khulna, or any other city. Speaking to a doctor, psychologist, or trusted community leader is a strong and courageous step toward recovery. jetaz support staff can provide guidance on finding local resources upon request.
Play Smart. Stay in Control.
jetaz is here to provide a safe, fair, and enjoyable betting experience for players across Bangladesh. If you are confident you are in control of your gambling, explore everything the platform has to offer — and remember, the tools on this page are always just one click away.
Gambling involves financial risk. Please play responsibly and within your means. jetaz is intended for entertainment purposes only. 21+ only. If gambling is negatively affecting your life, please seek help immediately.